At Kalidou Kasse, every artwork is unique and deserves exceptional care. To ensure secure, fast, and reliable delivery, we have partnered with DHL, a world-renowned logistics provider, to handle all shipments both locally and internationally. Your piece will arrive safely, ready to be admired.
Once your order is placed and payment is confirmed, you will receive a confirmation email with all order details.
Our team carefully verifies your information and begins the meticulous preparation of your artwork, ensuring it is ready for DHL’s secure handling.
Each artwork is professionally packaged to withstand transport:
Bubble wrap and corner protectors
Reinforced cardboard or custom crates for larger pieces
Special protection for frames, paint, and fragile elements
Every shipment receives a unique DHL tracking number for complete visibility throughout transit.
At Kalidou Kasse, every artwork is created and delivered with the utmost care. Because of the unique and often custom nature of original artworks, all sales are final.
However, in the rare case of damage during transport or if you receive the wrong item, we will gladly assist you:
Damaged Artwork: If your artwork arrives damaged, please contact us within 48 hours of delivery with clear photos of the packaging and the piece. We will open a claim with DHL and arrange either a replacement (if possible) or a refund.
Wrong Item: If you received the wrong artwork, please notify us immediately. We will cover the return shipping costs and send you the correct piece.
⚠️ Please note: We do not accept returns or exchanges for change of mind, as each artwork is unique and carefully selected by the buyer.
If you received the wrong item, please contact us immediately.
We will cover the cost of return shipping and ensure you receive the correct piece as quickly as possible.
To assist you further, we have compiled answers to the most common questions regarding shipping, delivery times, returns, and artwork handling. If your question is not listed, please feel free to contact us directly — we are always here to help ensure a smooth and secure experience with your art purchase.
We work exclusively with DHL, our trusted logistics partner, for both local and international shipments.
Shipping costs are automatically calculated at checkout according to your delivery address and the dimensions/weight of the artwork.
For oversized or fragile pieces requiring special protection, additional packaging fees may apply.
Yes. For international orders, import duties, VAT, and customs taxes are the responsibility of the customer, as required by the laws of the destination country.
You will receive a DHL tracking number once your artwork has been dispatched. You can track the progress of your shipment directly on the DHL website.
We accept major payment methods to provide a secure and convenient checkout experience, including:
Credit and debit cards (Visa, MasterCard, American Express)
PayPal
Bank transfers (for larger or international purchases)
All payments are processed securely to protect your personal and financial information.
Our membership program is designed for art enthusiasts who want exclusive benefits and early access to Kalidou Kasse’s artworks. Members enjoy:
Early access to new collections and limited editions
Special discounts on select pieces
Invitations to private exhibitions and events
Personalized updates and recommendations based on your art preferences
Membership is easy to join — simply sign up on our website, create an account, and start enjoying the benefits immediately.
